Our Return Policy
At PureAura, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return window from the date you receive your order.
Eligibility
- Items must be returned within 30 days of delivery.
- Products must be in their original condition — unused, unwashed, and in original packaging.
- Items that are damaged, used, or missing original packaging may not be eligible for a full refund.
How to Initiate a Return
- Email us at supportpureaura@gmail.com with your order number and reason for return.
- We'll send you return instructions within 24–48 hours.
- Ship the item back using a trackable shipping method.
Return Shipping Costs
Please note: the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely. Original shipping costs are non-refundable.
Refunds
- Once we receive and inspect your return, we'll process your refund within 5–7 business days.
- Refunds are issued to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return your item for a refund and place a new order.
Questions?
Don't hesitate to reach out at supportpureaura@gmail.com — we're happy to help.