Refund
policy.
Everything you need to know, explained clearly and simply.
- 30 days To request a return
- 24–48h To review your request
- 5–7 days Refund once it arrives · business days
Important information
Returns are not free: return shipping is paid by the customer. Refunds are only issued once your item reaches our returns warehouse. We accept returns from the United Kingdom only.
Returns and Refund Policy
At PureAura, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have 30 days from the date you receive your order to return it.
Return Requirements
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Items must be returned within 30 days of delivery.
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Products must be in their original condition, unused, unwashed and in their original packaging.
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Damaged, used or items without their original packaging may not qualify for a full refund.
How to Request a Return
Please email us at supportpureaura@gmail.com, including your order number and the reason for the return.
We will send you the return instructions within 24–48 hours.
Please ship the item using a tracked shipping method.
Return Shipping Costs
Customers are responsible for the return shipping costs. Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
Refunds will be issued to your original payment method.
Exceptions
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Custom-made or personalised items cannot be returned unless they are defective.
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Items purchased during final sales or clearance sales are non-returnable.
If you have any questions about our Returns and Refund Policy, please contact us at supportpureaura@gmail.com.
Ready to start a return?
Fill in the return request form and we'll guide you through it.