Cancellation
policy.
Everything you need to know, explained clearly and simply.
Some items in our store may be offered through subscription, pre-order or try-before-you-buy options. This Cancellation Policy explains how you can modify or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive regular deliveries based on the subscription duration and frequency you select.
Your payment details will be stored securely, and you will be charged for each of these deliveries unless you choose to pay in advance.
Some subscriptions may automatically renew at the end of their term. If you do not wish to renew your subscription, you can cancel it.
If you wish to cancel or modify your subscription, you can do so at any time. Your order confirmation emails contain links to your order. From there, you can manage your subscription.
Please refer to our Returns and Refund Policy for more information about returns and refunds.
Pre-orders
When you place a pre-order, you are purchasing an out-of-stock product or a product that will be available soon and is not yet in inventory.
We may not charge you anything or may charge a partial deposit at checkout, save your payment method and subsequently prepare your order and charge the full or remaining amount.
You can cancel a partially paid pre-order that has not yet been prepared. If the order has already been prepared, you cannot cancel it, but you may request a full or partial refund.
Please refer to our Returns and Refund Policy for more information about returns and refunds.
Try Before You Buy
When you purchase an item using the try-before-you-buy option, we place an authorisation hold on your payment method before preparing your order.
You will have a specified period to decide whether you wish to keep the item. Once this period has expired, if you have not returned the item, we will charge the full amount to your payment method.